SHIPPING & DELIVERY POLICY

1. Introduction

Hue Pret ("Company", "we", "our", "us") operates the website www.huepret.com and specializes in premium apparel and accessories under the Hue Pret brand name. This Shipping & Delivery Policy outlines our shipping processes, delivery timelines, and other related terms to ensure a smooth shopping experience for our customers.

2. Shipping & Delivery Terms

• We partner with reputable logistics providers to ensure timely deliveries.
• Most of our products are made-to-order, so the delivery time varies for each item. For exact delivery timelines, please refer to the product page of the item you are purchasing.
• If you have specific delivery-related queries, you may contact our team via WhatsApp at 03361123617 | 0330 4314999.
• Delivery timelines may change due to unforeseen circumstances (e.g., weather conditions, logistical delays, or political disruptions).

3. Information for Delivery

• Customers must provide accurate shipping details (name, address, contact number, landmarks, etc.).
• Hue Pret is not responsible for failed deliveries due to incorrect or incomplete shipping details provided by the customer.

4. Delivery Attempts

• If the first delivery attempt is unsuccessful, our courier partner will contact you via phone/email to arrange a second attempt.
• Additional charges may apply for multiple delivery attempts.

5. Delivery Delays

While we strive to deliver on time, delays may occur due to unforeseen factors. In the event of a delay, customers will be notified via email, WhatsApp, or SMS with updated delivery timelines.

6. Tracking Information

• Once your order is processed, you will receive a tracking number via SMS or email.
• If you need tracking details via WhatsApp or social media, you may request them from our team.
• Please note that tracking information may sometimes experience delays or technical issues beyond our control.

7. Delivery Charges

Domestic Shipping

• Karachi - Standard Shipping
  Delivery Time: 5 - 6 working days after order processing.
  Charges: Standard delivery in Karachi.
  Exceptions: Delays may occur during peak seasons or unforeseen circumstances.
• All Over Pakistan - Express Shipping
  Delivery Time: 6 - 7 working days after order processing.
  Charges: Flat PKR 500 for express delivery nationwide.
  Note: Express shipping is available for ready-to-ship products only.

International Shipping

• Delivery Time: 10 - 15 working days (depending on destination).
• Charges: Shipping rates are calculated at checkout based on the destination & weight of the package.
• Customs & Duties: Customers are responsible for any import duties, taxes, or customs charges imposed by their country.

8. Customs Clearance & Customer Responsibility

• Customers are fully responsible for any customs-related fees, delays, or clearance processes in their country.
• Hue Pret does not cover or reimburse any import duties, taxes, or penalties imposed by customs authorities.
• Any delays caused by customs clearance are beyond our control and will not be the responsibility of Hue Pret.

9. Goods/Services Not Received

A 'Goods and Services Not Received' situation refers to when a customer does not receive their order despite a successful shipping confirmation.

Reporting a Missing Delivery

• Customers must report a missing delivery within 48 working days of the expected delivery date.
• Contact our customer support at:
  WhatsApp: 03361123617 | 0330 4314999
  Email: huepk.orders@gmail.com

10. Proof of Delivery & Tracking

• Orders are shipped to the exact address provided by the customer at checkout.
• Our third-party courier partner provides proof of delivery (sender & receiver details).
• If a dispute arises, we will provide tracking logs and delivery confirmation as evidence.
• Note: Our responsibility ends once the order has been shipped and proof of delivery (POD) has been provided.

11. Customer Responsibility

• Customers must ensure they provide the correct shipping address during checkout.
• Any discrepancies or delivery issues must be reported directly to the designated courier service.

12. Contactless Delivery Policy

To prioritize safety & convenience, all deliveries are contactless (no physical sign-off required). The tracking number serves as digital proof of delivery, even if a sign-off is not obtained.

13. Investigation & Customer Support

• If an order is marked as delivered but not received, customers must provide the following details for investigation:
  • Order number
  • Tracking details
  • Relevant documentation (if any)
• Our team will thoroughly investigate the issue and provide a resolution as soon as possible.
• Please note: We are not responsible for lost or misplaced packages due to third-party courier services or local authorities. Our responsibility ends once the order has been shipped and proof of delivery (POD) has been provided.

Contact Information

For any further inquiries, feel free to reach out to us:
WhatsApp: 0336 1123617 | 0330 4314999
Email: huepret.orders.pk.com